Innovation is the introduction of a new idea, process, or product. In organizations, it is used to deliver increased value. In FM organizations, innovation involves discovering new ways to deliver better service with in-creased effectiveness and efficiency.
Quality produces results or provides services that meet or exceed the organization’s standards or requirements. It involves ensuring that one’s own and others’ work and information are complete and accurate and includes developing and executing strategies to improve work processes and efficiencies.
Sustainability embraces economic, social, and environmentally responsible business practices with the intent of bringing value for both an organization’s shareholders and society. It is development in which the needs of the present are met without compromising the ability of future generations to meet their own needs.
Communication is the process of conveying information and ideas. It involves the activities of effectively transferring thoughts and expressing ideas with others, listening and addressing the concerns of others, and creating an atmosphere in which timely and high-quality information flows among all stakeholders.
Through the ProFM research study, the broad scope of processes, services, and activities were categorized into four key knowledge domains (asset management, risk management, business management, operations and maintenance). These were identified as the core capability areas to accomplish the mission of FM.
Operations and maintenance (O&M) is one of the facility manager’s primary roles and focuses on how the facility’s infrastructure is used and managed. Operations focus on the continual use and management of the facility’s infrastructure. Maintenance focuses on the scheduling and conducting of predictive, preventive and corrective maintenance activities.
Project management is the disciplined coordination of people and activities to accomplish an objective.
Finance is the use, interpretation and management of information related to the financial operation of the facility. This includes the development, use and interpretation of financial data in any form, e.g., reports, spreadsheets, computer printouts, budgets, proformas, cost statements, ratios and more. Business is the use, interpretation and management of documents related to the administration and management of contracts, service providers and leases, including lease agreements, business cases, charge backs and procurement policies and procedures.