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ProFM: Utility Management

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  • Post last modified:July 23, 2020

Utility Management is one of the 19 functional FM knowledge areas that are categorized into four key knowledge domains.

Definition: Utility management includes the techniques to control the utility services required to operate a facility.

Facility managers are charged with moving their facilities toward best practices for utility management. This directive is a result of many factors—a desire for cost savings, environmental stewardship, federal or local regulations. The facility manager’s role in utility management is to look for efficiencies at the individual component level, the system level, and the organization level. By maximizing the efficiency and usability of the building, facility management supports the goals of the O&M business and the mission of the organization.

Key Concepts:

  • Relationship between demand and consumption.
  • FM role in utility management (three levels).
  • Heating and cooling water systems (e.g., chillers, cooling towers, boilers).
  • Domestic plumbing systems.
  • Irrigation systems.
  • Water use.
  • Water-saving tactics.
  • Metering and submetering.
  • Water management planning model.
  • Water use auditing.
  • Water management action plan.
  • Primary types of wastewater.
  • Water efficiency practices and conservation tips.
  • Energy management components.
  • Energy use intensity (EUI).
  • Building energy metering.
  • Energy load and power factors.
  • Common energy programs.
  • Renewable energy (e.g., solar, wind, hydroelectric).

Utility Management Proficiency Indicators (Task Statements)

  • Demonstrates knowledge of relationship between demand and supply needs.
  • Acts as liaison for service providers, emergency contacts.
  • Demonstrates knowledge of where system shut-offs are located and ensures labeling of all shut-offs.
  • Performs system metering.
  • Demonstrates ability to perform benchmarking and record metrics for utility rates.
  • Performs peak and off-peak load management.
  • Demonstrates knowledge of regulated and deregulated power systems.
  • Leads energy conservation efforts for efficient and optimized usage.


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