Quality produces results or provides services that meet or exceed the organization’s standards or requirements. It involves ensuring that one’s own and others’ work and information are complete and accurate and includes developing and executing strategies to improve work processes and efficiencies.
Quality is the process of confirming customer expectations with the use of standards and metrics.
Quality of services being rendered is one area facility managers need to pay great attention to because when done properly, it will save cost and time, enhance productivity, improve customers’ satisfaction, and ensure our built environment is functional and safe for all users.