IFMA: Competency #6 – Communication
Communication is the process of creating and sending messages with the goal to influence the opinions, actions and decisions of the intended audience.
IFMA: Competency #5 – Emergency Preparedness and Business Continuity
Emergency preparedness is a set of policies and planned procedures to use in the event of an emergency situation. This helps the facility manager and staff direct employees and visitors to actions and locations that support a safe evacuation from the facility. Business continuity is a coordinated process that makes sure another physical location is available for operations in the event of an emergency.
IFMA: Competency #4 – Human Factors
The human factors competency is the application of psychology principles to provide training, design better products and create better work environments to increase productivity and decrease safety problems.
IFMA: Competency #3 – Quality
Quality is the process of confirming customer expectations with the use of standards and metrics.
IFMA: Competency #2 – Real Estate and Property Management
Real Estate and Property Management is one of the eleven competency areas as identified by the International Facility Management Association’s global job task analyses.
The ProFM™ Body of Knowledge
The ProFM model defines 19 functional FM knowledge areas and 5 cross-functional competencies required of today’s facility professionals.
IFMA: Competency #1 – Technology
FM: Technology is the electronic infrastructure of the facility that includes hardware, software, cables, sensors and fiber optics.
IFMA: Facility Management Competency Areas
The IFMA’s global job task analyses (GJTA) identified 11 competency areas a facility manager must develop knowledge and skills in.