IFMA: Competency #3 – Quality
Quality is the process of confirming customer expectations with the use of standards and metrics.
IFMA: Competency #2 – Real Estate and Property Management
Real Estate and Property Management is one of the eleven competency areas as identified by the International Facility Management Association’s global job task analyses.
IFMA: Competency #1 – Technology
FM: Technology is the electronic infrastructure of the facility that includes hardware, software, cables, sensors and fiber optics.
IFMA: Facility Management Competency Areas
The IFMA’s global job task analyses (GJTA) identified 11 competency areas a facility manager must develop knowledge and skills in.