IFMA: Competency #8 – Leadership and Strategy
Leadership is the act of directing, guiding, managing, making informed and timely decisions or supervising. Strategy is a plan of action or policy that works toward a major or overall goal.
IFMA: Competency #7 – Environmental Stewardship and Sustainability
Environmental stewardship is a management obligation to reduce the negative impact of human and business practices on the environment. Sustainability is achieved with the creation and use of the built environment that does not harm the natural environment.
IFMA: Competency #6 – Communication
Communication is the process of creating and sending messages with the goal to influence the opinions, actions and decisions of the intended audience.
IFMA: Competency #5 – Emergency Preparedness and Business Continuity
Emergency preparedness is a set of policies and planned procedures to use in the event of an emergency situation. This helps the facility manager and staff direct employees and visitors to actions and locations that support a safe evacuation from the facility. Business continuity is a coordinated process that makes sure another physical location is available for operations in the event of an emergency.
IFMA: Competency #4 – Human Factors
The human factors competency is the application of psychology principles to provide training, design better products and create better work environments to increase productivity and decrease safety problems.
IFMA: Competency #3 – Quality
Quality is the process of confirming customer expectations with the use of standards and metrics.
IFMA: Competency #2 – Real Estate and Property Management
Real Estate and Property Management is one of the eleven competency areas as identified by the International Facility Management Association’s global job task analyses.
IFMA: Competency #1 – Technology
FM: Technology is the electronic infrastructure of the facility that includes hardware, software, cables, sensors and fiber optics.